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Technical Support

   A -1 Technical Support

  • Knowledgeable, certified, US-based in-house staff

  • 24x7 coverage capability

  • Online live remote support featuring

  • Team leader and project manager provided

  • Multi-technology support

  • Complete trouble ticket tracking and reporting solution

  • Web-based incident reporting and status tools for end users

  • Tiered service levels and custom response requirements available

  • Optional shared operational control with your in-house help desk team

  • On-site escalation support available

Data Migration

Data Migrations

Whether it is block, file, object, or cloud data, our data migration service provides you with industry leading proven method, processes, solutions, and people to complete your data migration in an expedited, seamless, and non-disruptive approach.


Our comprehensive and flexible Data Migration Service meets any data migration requirement, budget, and timeline and supports any-to-any block and file migrations leveraging the most advanced technological solutions that are industry proven and repeatable.

Legacy System Support

Legacy Support

More often than not, you don't have to decommission your legacy systems, but supporting that technology is still essential to your business needs.

  • Hardware Maintenance

Ensure the third-party maintenance provider you choose maintains a well-stocked inventory of refurbished legacy system components and servers.

  • System Administration

Your legacy system support package must include continuous monitoring and preventative maintenance services in addition to conventional system management responsibilities.

Server Management

Server Setup and Maintenance

The importance of successful Server Management has been the key to successfully running any organization which may either be commercial or non-commercial.

Setting up your server also comes with its process and technical expertise to ensure your server is available.

  • The Initial Server Set-up

  • Installation and Configuration

  • Firewall installation

  • Anti-spam and anti-virus installations

  • Mail Server Setup:

  • DNS settings and configuration

  • Server Monitoring

  • Downtime notifications

  • Uptime notifications

  • Security Status

  • Storage allocations etc.

  Carrying out the necessary security, kernel, and software updates
Preventive Measures or Services
Nothing is foolproof, and from time to time your servers may crash or be affected negatively by viral attacks. Therefore, it is imperative that every server should instill preventive measures such as initiating:

  •  A server backup and restoration process

  • Server migration measures

  • Disaster Recovery and Software support.

Backup and Recovery

Data Backup Methods

Tape backups have their benefits (fairly inexpensive), but also have their drawbacks slower backup and recovery times, and management of physical tapes.

 Hard disks offer a faster backup and recovery process than tape, and include additional benefits such as duplication and data compression. Backing up to a physical device has its merits, but the key is finding a way to do it efficiently and economically.

Hybrid cloud backup. With a hybrid cloud backup solution you’re essentially backing up data on a local device and in a secure offsite data center for redundancy.

Direct-to-cloud backup. With direct-to-cloud backups, you send your data directly to the cloud, bypassing the need for a local device.


These are just a few of the ways businesses back up and recover data. There are pros and cons to each backup method, but finding a solution that offers you the combination of fast, reliable backups and robust recovery solutions can determine how quickly and easily your business can recover.


Network Security

IT Security Policy

Network security is an organization’s strategy and provisions for ensuring the security of its assets and all network traffic. Network security is manifested in an implementation of security hardware and software. For the purposes of this discussion, the following approach is adopted in an effort to view network security in its entirety.

The is the principle document for network security. Its goal is to outline rules for ensuring the security of organizational assets. Employees today often utilize several tools and applications to conduct business productively. Policy driven from the organization’s culture supports these routines and focuses on safely enabling these tools for employees.


Enforcement concerns analyzing all network traffic flows and should aim to preserve the confidentiality, integrity, and availability of all systems and information on the network. These three principles:

  • Confidentiality – protecting assets from unauthorized entities

  • Integrity – ensuring the modification of assets is handled in a specified and authorized manner

  • Availability – a state of the system in which authorized users have continuous access to said assets

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